Support Sift turns one pasted support thread into a practical triage call: urgency, category, next action, and a draft reply that a tiny SaaS team can send within minutes.
“We were charged twice after upgrading and now my team cannot log in. This is blocking our Friday handoff. Can someone fix this today?”
Thanks for flagging this quickly — I can see why this is urgent. I’m checking the double charge and access lock now. Please send the invoice email and the impacted login address so I can confirm the fix and follow up today.
Most small teams do not need a full support suite. They need a fast, defensible answer to three questions: how urgent is this, who should own it, and what do we tell the customer right now?
Create an account, open the workspace, paste a support thread, and get triage plus a usable reply draft on the same screen.